Shiprocket is an end-to-end, technology-driven platform that helps Indian MSMEs and large retailers run their e-commerce businesses easily. It enables merchants to sell online and offline by simplifying shipping, checkout, payments, fulfilment, and cross-border trade. According to the Redseer Report, Shiprocket is India’s largest new-age end-to-end e-commerce enablement platform by revenue in FY25.
Shiprocket was started as a shipping platform and its core business includes domestic shipping services and shipping apps that provide features like instant pickups, order tracking, secure delivery, weight checks, and faster COD payments.
Over time, Shiprocket has expanded beyond shipping and now offers additional services to improve merchant operations and customer experience. These include fulfilment centres, cargo and heavy logistics services, omnichannel commerce through Shiprocket Omuni, international shipping with customs support, advertising and marketing solutions, checkout and payment tools, business loans, hyperlocal deliveries, and other merchant solutions.
Shiprocket earns revenue mainly through usage-based pricing, where merchants pay based on how much they use the platform, such as the number of transactions or order value processed.
In the six months ending September 30, 2025, Shiprocket supported over 145,000 active merchants who processed more than 97 million transactions and served over 42 million customers, with a repeat customer rate of 64.56%. The platform supports businesses of all sizes, including over 8,500 high-volume “Power Merchants.”
